If you are planning to take an IELTS test and need support in booking the right test or if you have any other queries, we would be happy to help you.

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Privacy notice

Call-back option for prospective customers

The British Council is the Controller of the information that you provide for the purpose of processing your request for information about IELTS via call-back. This means that the British Council is responsible for determining how your information is collected and used.

By submitting your enquiry, you consent to the British Council processing your personal information for this purpose. You have the right to withdraw your consent at any time by contacting info@kz.britishcouncil.org.

For this purpose British Council will share your personal information with Salesforce, Customer Relationship Management platform provider, acting as Processor, https://www.salesforce.com/company/privacy.

In order to achieve the necessary purposes outlined above, your personal information will be securely transferred and stored in the following locations: Kazakhstan, USA (Salesforce Data Centre).

We will keep your personal information related to your enquiry for a period of 6 months after the end of the activity.

Data protection

The British Council complies with data protection law in the UK and laws in other countries that meet internationally accepted standards.

You have the right to ask for a copy of the information we hold on you, and the right to ask us to correct any inaccuracies in that information. If you have concerns about how we have used your personal information, you also have the right to complain to a privacy regulator.

For further detailed information about your rights, how to raise complain and how we process personal information, please refer to the Privacy Policy at our website, or contact your local British Council office at info@kz.britishcouncil.org.