Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.
IELTS cancellation and refund policy
Cancelling your IELTS test
If you cancel your application more than five weeks before the test date, no supporting documents required. Please log in to the Test Taker Portal and submit a cancellation request. You will receive a refund minus an administration fee of 25% of the test fee.
Please note that refunds can take up to four weeks to process.
No refunds will be allowed for IELTS within five weeks of the test date. Exemptions from this policy are:
- serious illness or medical incident (such as hospital admission or a major injury)
- bereavement - loss of a close family member
- hardship or trauma (such as being a victim of crime or involved in a traffic accident)
- military service.
To cancel your IELTS (Academic and General Training) test, please log in to the Test Taker Portal and submit a cancellation request, along with an upload of supporting documentation/evidence.
To cancel your UKVI or Life Skills test, please download and complete our UKVI Request for Refund or Transfer form and send it via email to firstname.lastname@example.org (Please note that you need to sign the form.) You can find the document below in the download section.
Please note if we have not received all the required documents by the third working day after the test, you will be marked as absent and forfeit all claims.
If a medical certificate confirming illness on the date of the test is provided within three working days of the test date, together with the submitted cancellation request on the Test Taker Portal or Refund Application Form, the fee is refundable, minus an administration fee of 25% of the test fee.
The medical certificate must include a description of the medical condition and related information (describing the candidate's ability to pass the exam) to assist in the assessment of this application. For other reasons, please attach the appropriate evidence (police report, conscription notice, death certificate).
Only medical certificates in local language or English are accepted. If we have not received your submitted cancellation request along with an upload of supporting documentation/evidence on the Test Taker Portal, or the Refund Application Form by the third working day after the test, you will be marked as absent and forfeit all claims.
Please note that we do not accept sick notes issued by family members.
Requesting a test day transfer
If you need to change the date of your test from the date you originally booked, you can request a test day transfer up to five weeks before the test date, free of charge.
Please note that the new test date must be within three months of the original date. If you are only eligible for test dates later than three months from the originally booked test date, you must apply for a refund and re-register for the test.
To apply for a test date transfer, please download and complete Request for Transfer form and send it via email to email@example.com (Please note that you need to sign the form.) You can find the document below in the download section. Don’t forget to attach test taker ID.
If you receive a transfer to a new test date (either before the test or due to illness) and are unable to take the test on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.