Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.

Cancelling your IELTS test

If you cancel your IELTS test up to five weeks before (IELTS on Paper) and up to 2 weeks before (IELTS on Computer) the test date, you will receive a refund minus an administration fee of 23000 KZT.

The British Council cannot make payments to banks (or other financial institutions) sanctioned by the UK or any other relevant jurisdiction. If you request a refund to be sent to an account at a sanctioned bank and/or sanctioned financial institution, you will be asked to nominate an alternative method of payment that does not breach sanctions. Failure to provide an alternative method of payment will result in non-payment of the relevant funds.

Please note that refunds can take up to four weeks to process.

No refunds will be allowed for IELTS if there is less time left than stated above. Exemptions from this policy are:

  • serious illness or medical incident (such as hospital admission or a major injury)
  • bereavement - loss of a close family member
  • hardship or trauma (such as being a victim of crime or involved in a traffic accident)
  • military service.

To cancel your IELTS (Academic and General Training) test, please log in to Test Taker Portal and submit a cancellation request, along with an upload of supporting documentation/evidence.

If a medical certificate confirming illness on the date of the test or other supporting documentation is provided within five working days of the test date, together with the submitted cancellation request on the Test Taker Portal, the fee is refundable, minus an administration fee of 23000 KZT.

Only medical certificates in local language or English are accepted. For other reasons, please attach the appropriate evidence: death certificate, police report, conscription notice.

If we have not received your submitted cancellation request along with an upload of supporting documentation/evidence on the Test Taker Portal by the fifth working day after the test, you will be marked as absent and forfeit all claims.

Please note that we do not accept sick notes issued by family members.

 

Requesting a test day transfer

If you need to change the date of your test from the date you originally booked, you can request a test day transfer up to five weeks before the test date for IELTS on Paper, up to 2 weeks before the test date for IELTS on Computer, free of charge.

You may make a case for exceptional circumstances and request test date transfer before the test and up to five working days after the test date if you did not attend the test. Your test centre will assess your case and respond to you within seven working days of receiving your case in writing.

We define exceptional circumstances as:

  • serious illness or medical incident (such as hospital admission or a major injury)
  • bereavement - loss of a close family member
  • hardship or trauma (such as being a victim of crime or involved in a traffic accident)
  • military service.

All cases for exceptional circumstances and supporting evidence must be received by your test centre no later than five working days after the scheduled test date.

If your test centre approves your case, you may receive a test date transfer. Your test centre may charge an administration fee of 23000 KZT.

You can only transfer the same booking once.

You must select a test date, where available, within the next three months from your original test date. If your preferred test date is more than three months after your original test date, then your transfer will be treated as a cancellation.

If you receive a transfer to a new test date (either before the test or due to illness) and are unable to take the test on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.

To apply for a test date transfer, please download and complete Test Date Transfer Form and send it via email to info@kz.britishcouncil.org. You can find the document below in the download section. Do not forget to attach test taker ID and supporting documentation/evidence.